Notice of Privacy Practices

Effective Date: October 20, 2025

Last Update: February 12, 2026

The Neighborhood Clinic values your privacy and is committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable privacy laws. This Privacy Policy explains how we collect, use, protect, and share your personal information, including Protected Health Information (PHI), when you visit our website www.tncmedical.com, communicate with us electronically, or use our services. It also explains how you can obtain access to this information. Please review it carefully.

1. Information We Collect

We may collect two types of information:

A. Protected Health Information (PHI)

PHI is individually identifiable health information you provide, such as:

• Name, date of birth, address, phone number, email address.
• Medical history, diagnosis, treatment plans, and health insurance details.
• Any other information related to your physical or mental health.

B. Non-Personal & Technical Information

IP addresses, browser types, device identifiers, pages visited, and information collected through cookies or other tracking technologies. It may also encompass transaction-related technical data, including credit card information or wiring instruction data, to the extent such information is necessary to facilitate payment processing. All such data is collected, stored, and processed in accordance with applicable laws and industry security standards.

2. How We Use Your PHI

We may use your PHI for purposes allowed under HIPAA, including:

• Treatment: To provide and coordinate your healthcare services.
• Payment: To bill and process payment from you or your assigned representative.
• Healthcare Operations: For administrative, quality improvement, and internal operations.
• Legal Requirements: When required by law, court order, or regulatory agencies.
• Communication: To contact you with appointment reminders, follow-up care instructions, or relevant health-related information.
• Authorization-Based Use: Any other use or disclosure will only occur with your explicit written authorization.
  

3. How We Share Your PHI

We only share your PHI as permitted or required by HIPAA:

• With Your Consent: If you authorize release of your information to a third party.
• With Business Associates:  Third-party vendors who perform services (e.g., secure data hosting, billing) and are bound by Business Associate Agreements (BAAs) to safeguard PHI.
• As Required by Law: To comply with investigations, public health reporting, or court orders.
• In Emergencies: To prevent a serious threat to your health or safety or the health/safety of others.

We do not sell your PHI.

4. Your HIPAA Rights

Under HIPAA, you have the right to:

• Access: Receive a copy of your medical records in electronic or paper form.
• Amend: Request corrections to your health information.
• Restrict: Limit how your PHI is used or shared.
• Confidential Communications: Request communications be sent to a different address or phone number.
• Accounting of Disclosures: Receive a list of certain disclosures we have made of your PHI.
• Revoke Authorization: Cancel any authorization you have previously given.

Requests can be made by contacting us at admin@tncmedical.com

5. Our HIPAA Responsibilities

We will do the following:

• Maintain the privacy and security of your PHI.
• Notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
• Follow the practices described in this notice.
• Only use or disclose PHI as permitted or with your authorization.
• Train our employees on HIPAA privacy procedures.
  

6. Data Security

We implement administrative, physical, and technical safeguards to protect PHI, including:

• Secure servers, encryption, and access controls.
• Regular staff training on HIPAA compliance.
• Monitoring for unauthorized access or data breaches.

Despite these safeguards, no system is completely secure, and we cannot guarantee absolute security.

7. SMS Terms and Conditions

By providing your mobile number and opting in, you consent to receive SMS communications from The Neighborhood Clinic. If you consent to receive SMS from The Neighborhood Clinic, you agree to receive appointment reminders, health-related alerts, promotional offers, and service-related notifications from us.

• To opt out at any time, text STOP.
• For assistance, text HELP.
• Messaging frequency may vary.
• Message and data rates may apply.

SMS consent is not shared with third parties.

8. Cookies and Tracking

We may use cookies and similar technologies to improve your browsing experience. These do not access or store PHI unless explicitly entered by you in a secure form.

9. Data Retention

We retain PHI only as long as necessary to provide services, comply with legal obligations, and maintain required records under healthcare regulations.

10. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”

12. Contact Us

This Privacy Policy is available in other languages or formats upon request. If you have questions, concerns, or wish to exercise your HIPAA rights, contact our Vice President of Operations:

Vice President of Operations: Ken Johnson
Email: ken.johnson@tncmedical.com
Phone: +1 702-425-3146
Mailing Address: 8488 Rozita Lee Avenue, Building 3, Suite 100, Las Vegas, Nevada 89113