Your Rights, Responsibilities, and Privacy Matter

Effective Date: October 20, 2025

Last Update: February 13, 2026

GENERAL

By accessing The Neighborhood Clinic website (“Website”) or any associated patient portal or mobile application (“Patient Portal”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and Privacy Statement (“Terms”). If you do not agree to these Terms, please do not use the Website or Patient Portal.

The purpose of the Website is to provide information about The Neighborhood Clinic, its services, providers, locations, and patient resources. The Patient Portal is intended to provide patients with secure, 24/7 access to certain personal health information, appointment details, billing information, and other related services.

The information provided on the Website and Patient Portal is for general informational purposes only and does not replace or modify any official medical records, treatment plans, financial agreements, or other governing documents. Use of the Website or Patient Portal does not create additional rights beyond those established through your relationship with The Neighborhood Clinic.

The Website and Patient Portal are not intended to provide medical, legal, tax, financial, or other professional advice. Always consult your physician or qualified healthcare provider regarding medical conditions or treatment decisions.

ACCOUNT REGISTRATION

If you register for a Patient Portal account (“Account”), you agree to provide current, accurate, and complete information. You may be asked to provide personal information such as your name, date of birth, phone number, email address, and other identifying details.

You agree to keep your Account information up to date.

Depending on your communication preferences, The Neighborhood Clinic may send you emails or text messages regarding:

• Appointment reminders
• Account activity (such as password resets)
• Billing notifications
• Updates related to your care

To ensure you receive important notifications, please keep your contact information current and monitor your email and text messages regularly.

SECURITY

The Website and Patient Portal use encryption and security safeguards designed to protect your information during transmission and storage. However, no online platform can guarantee absolute security.

You are responsible for maintaining the confidentiality of your:

• Username
• Password
• Security questions and answers

To protect your Account, we recommend that you:

1. Use a strong, unique password
2. Change your password periodically
3. Do not write down or share your login information
4. Log out after each session

By using the Patient Portal, you authorize The Neighborhood Clinic to act on instructions received under your login credentials.

If you believe your Account has been compromised or notice unauthorized activity, contact The Neighborhood Clinic immediately.

The Neighborhood Clinic is not responsible for losses resulting from:

• User input errors
• Sharing login credentials
• Failure to log out
• Failure to update contact information
• Failure to report unauthorized access

PRIVACY STATEMENT

The Neighborhood Clinic is committed to protecting your privacy. We may collect, use, and disclose information as described in this Privacy Statement and in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

By using the Website and Patient Portal, you consent to the collection and use of the following information:

Information We May Collect

Usage Data
When you access the Website or Patient Portal, we may collect technical information such as:

• Date and time of visit
• Pages viewed
• Time spent on pages
• IP address
• Device type
• Operating system
• Browser type

This information helps us:

• Improve user experience
• Troubleshoot technical issues
• Maintain system security
• Enhance patient services

We do not sell this information.

Cookies

We may use cookies or similar technologies to enhance your experience, such as remembering preferences or maintaining session status.

You may adjust your browser settings to refuse cookies, though some features may not function properly.

DATA RETENTION

We retain your information as long as your Account is active or as required to provide services and comply with legal obligations. We may also retain information as necessary to resolve disputes or enforce agreements.

DISCLAIMERS

If there is any conflict between information presented on the Website or Patient Portal and your official medical records or signed agreements, the official records and agreements will control.

The Website and Patient Portal are provided “as is.” The Neighborhood Clinic does not guarantee that:

• The Website or Patient Portal will be uninterrupted or error-free
• All information will always be current or complete
• The Website or servers are free from harmful components

Links to third-party websites are provided for convenience only. The Neighborhood Clinic does not control or endorse third-party websites and is not responsible for their content or privacy practices. We encourage you to review their privacy policies.

All Website content, including logos and trademarks, is the property of The Neighborhood Clinic and may not be reproduced without prior written permission.

REVISIONS TO THESE TERMS

The Neighborhood Clinic may update these Terms at any time without prior notice by posting revised Terms on the Website.

Your continued use of the Website or Patient Portal after changes are posted constitutes acceptance of those changes.

The Neighborhood Clinic reserves the right to suspend or discontinue any aspect of the Website, Patient Portal, or related services at any time, with or without notice.